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A key issue facing companies when choosing and implementing an ERP solution is whether or not to modify the product to meet their unique business requirements. While a custom solution can provide many benefits, the potential costs involved in implementation, and ongoing maintenance to keep up with product enhancement releases, have traditionally outweighed these benefits. The net result is that the company's staff is forced to change workflows to accommodate the ERP system and implement manual workaround procedures where they have functional gaps.
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