IT Employment

Focus Research Checklist: Enterprise Unified Communications

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Executive Summary

This comprehensive buyer's checklist will help you ask the right questions of potential vendors and providers of call center solutions.

The more information you can give a prospective vendor, the better they'll be able to tailor or recommend a VoIP solution that can truly benefit your company and improve your overall service.

This buyer's checklist will help you consider some of the information you'll need to know before making that important puchasing decision, including:

  • What degree of customization do you expect?
  • What type of reporting capabilites are included?
  • How can you imporove your customer support?

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