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How many people on the help desk, security, or administration team support basic user-management functions, for example, group membership management, password reset, and Active Directory account creation? If one could automate these processes based on Human Resources data (Cost center, job function, and location) and expose more self-service functions to the user through a single, integrated platform, wouldn't that be easy? Microsoft Forefront Identity Manager 2010 provides this functionality natively and can greatly simplify day-to-day user management processes.
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