Business Intelligence

Forrester Paper: The Total Economic Impact of CA Identity Manager

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Executive Summary

In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM).

CA IM is used by organizations to provide automated user provisioning, user self-service for password resets, workflows for submitting and managing access request approvals and other decisions, access recertification, and delegated user administration. It helps answer critical security, policy and compliance questions of who has access to which applications and data. This study illustrates the financial impact of CA IM on an organization with 40,000 employees and 200 applications.

In conducting in-depth interviews with four existing customers, Forrester found that companies interviewed reduced the effort required to perform tasks and processes associated with user provisioning, converted 60% of password resets to user self-service, and reduced the risk of security breaches and audit remediation.

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