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In todayâ€™s economic environment, organizations must deliver top-notch service 24x7 or suffer financial losses and long term damage to the organizationâ€™s reputation. Across all industries, there is less and less tolerance for any kind of downtime and in a hyper-connected world, news of downtime spreads rapidly, damaging reputations. As a result, key stakeholders demanding much higher levels of IT service availability. This Forrester Report analyses the causes and effects of downtime and how to improve overall business resiliency.
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