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Organizations are becoming increasingly interested in leveraging cloud computing services to improve flexibility and scalability of the IT services delivered to end-users. However, organizations using cloud computing services face the following challenge: decreased visibility into the performance of services being delivered to their end-users. Many cloud providers offer dashboards for tracking availability of their services as well as alerting capabilities for identifying service outages in a timely manner, but these capabilities are not sufficient for end-users who need to have a full control of the performance of cloud services in use.
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