Cloud

Framework of User Participation for the Interface Design in the SaaS Layer

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Executive Summary

The development of software as a service represents a great advantage for the users of cloud computing, such as users of small, medium or large organizations. All these users possess different characteristics, which must be taken into account as reference for the interface development of a software product. This paper considers the element of a user experience model, with the purpose of getting to know the different features that must be taken into account during the development of software as a service. This also involves the participation of different types of users of the SaaS layer model together with the users' interaction skills level.

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