Enterprise Software Investigate

From IT Assets to IT Services

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Executive Summary

The management architecture of information technology within enterprises is usually applied by a top down approach; it all starts with IT strategy which determines key decisions such as outsourcing or insourcing services or technology standards decisions. The process then typically moves down towards the management of IT as a business, ending up with the technical management of IT operations and resources. In this series of white papers, the authors propose an alternative approach to managing information technology based on a bottom-up approach. The authors illustrate how current methodologies and frameworks could be utilized to achieve this vision if planned from a slightly different perspective.

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