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Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are rigidly enforced. Yet businesses are more dependent on IT than ever before. And demands for more services delivered more quickly under more stringent Service Level Agreements (SLAs) are becoming routine. The real-world experience of best-in-class IT organizations and HP Mission Critical Services consultants points the way toward practical recommendations for realizing these strategic priorities.
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