Unified Comms

Gaining Total Messaging System Visibility With Quest MessageStats and Quest Spotlight on Messaging

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Executive Summary

The workforce depends on an available and secure messaging system to remain productive. Employees who are mobile or geographically dispersed need flexible communications solutions to stay connected. Any messaging delay - created by telephone tag, voice messages, unexpected systems interruptions or lack of information on who is available - can threaten productivity and the bottom line. Securing a multi-platform messaging system can be challenging. Because many Unified Communications (UC) technologies, such as VoIP and instant messaging, are common in the corporate environment, many administrators are discovering security and performance risks that they may not have faced in the past and are ill-equipped to handle now.

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