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This white paper briefly describes what a service catalog is, the types of service catalogs, and a real-world analog to an IT service catalog. Furthermore, this paper listed 6 general guidelines a business can use to ensure that service catalog projects accomplish their intended goals. By including these guidelines in their approach to creating service catalogs, organizations are more likely to establish clear and manageable boundaries with their service catalogs, which ultimately leads to a realization of the benefits and value promised by service catalogs.
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