Date Added: Feb 2010
Are you ready to get rid of bad customers? You should be. Bad customers are costing you more than you realize. You already know that some customers are less profitable and more difficult to serve than others. Accepting lower margins on some accounts and making higher margins on others seems reasonable, especially if your sales are slow. And, if your business has limitless resources and you have unlimited patience, then you can afford this overall profitable mix of good and bad customers.