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For the past quarter-century, companies of every shape and size have been cashing in on shared services - shifting common administrative activities from individual business units to a centralized operation to reduce costs and improve service quality. A Shared Services Organization (SSO) can improve overall efficiency and control while giving every business unit access to functionally deep and talented resources. It can also let business units focus on what really matters - satisfying customers and developing new products and services to sustain competitive advantage.
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