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Unified Communications and Collaboration (UCC) is an industry term that has come to mean different things to different people. It is not a repackaging or renaming of existing technologies - even though existing technologies play into it. Rather, UCC is a new way of thinking about combining existing technologies to help organizations achieve their business goals through improved communications. In BT's view, UCC can be looked at from two primary perspectives. The first is a business perspective, in which UCC is a new way of thinking about business processes, aligning communications tools and efforts and providing those new communications paths to existing business processes. It enables new or existing technologies to work in different ways in order to support those business processes.
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