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With many organisations today outsourcing all or part of their IT function to service providers, they are becoming increasingly dependent on partners to support their business. At the same time, multisource environments are typical, which means there are more groups with responsibility to deliver critical business services, but they often do not work together optimally and toward the same goals. More than ever, organisations are relying on the smooth operation of their IT environments to drive business success. IT accounts for an increasingly significant percentage of total corporate capital spending, and businesses are dependent on technology for nearly every process and deliverable.
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