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Guide to Improving First-Time IT Certification Pass Rates

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Executive Summary

IT professional certifications are critical for many businesses. Certifications help business leaders feel confident that the people charged with designing and maintaining their mission-critical technologies are competent and able to troubleshoot appropriately. When IT professionals are well-trained, businesses experience less downtime and disruption, which can be costly and damaging to reputation and customers. This paper offers proven strategies for helping IT professionals prepare to pass certification exams.

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