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While the process of selection of a monitoring system is necessarily unique to every enterprise, this paper provides some guidance as to issues to consider when making that decision. Selecting the best monitoring system for an enterprise boils down to single selection criteria: pick the monitoring system that adds the most value to the business. A monitoring system adds value if the benefits of the system are greater than the acquisition, implementation and operational costs. Generally, the benefits an enterprise will obtain from a monitoring system fall into the following categories: reducing the cost of outages and service degrading events, reducing staff cost (time) of investigations into performance and availability issues, and improved information efficiency.
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