Guiding Smarter Interactions with the Cincom Adaptive Guidance Solution

Today's customers expect an efficient, personalized, high-quality experience every time they connect with a company. This new reality puts additional pressure on companies in this highly competitive and quickly changing business environment. At the same time, companies have an ongoing mandate to manage costs, improve productivity, and increase revenue. Cincom Synchrony offers an innovative, cost-efficient way to overcome these challenges. Synchrony is a powerful software application that helps customer care centers provide smarter, streamlined experiences that deliver intended results. It can support simple to complex, cross-channel interactions that use multiple back-end applications.

Provided by: IBM Topic: Software Date Added: Aug 2012 Format: PDF

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