Harvard Business Review: The Truth about your Customer’s Experience

While companies often focus on the individual interactions with their customers to ensure that they are satisfied with the service provided to them in that interaction, the companies can often fall short when looking at the complete journey of that customer on their way to purchase and beyond. The Harvard Business Review looks at how companies are redesigning the way their customers experience the services that they provide.

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Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

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Provided by:
LogMeIn Australia
Topic:
Consumerization
Format:
PDF