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IT personnel in the healthcare industry are faced with the daily challenge of supporting technology for doctors and medical staff who are making critical health decisions. However, employees, clients and systems are located throughout the hospital or dispersed across various geographic locations. In this decentralized environment, connecting the right support representative to each incident can be challenging. Virtual support is the only viable model. However, finding a secure solution, that allows support reps to connect quickly through a maze of firewalls and systems while protecting Personal Health Information (PHI) has proven to be difficult. Bomgar helps healthcare organizations overcome these challenges by virtualizing support.
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