Date Added: Dec 2010
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT company struggles with help desk management in particular, client satisfaction begins to decline and the business is not as profitable as it should be because there is limited visibility into how employees use their time. This eBooks identifies 5 tips for getting control over the chaos in your service department and creating processes to make it more streamlined and manageable.