IT Policies

Help Desk Procedures In Project Management

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Executive Summary

Help desk procedures are designed to provide help desk personnel with a step-by-step review of virtually every possible permutation of problems they may encounter with end users while serving on a help desk. Such procedures may not seem project oriented, but they do provide a great deal of insight into how to establish any step-by-step, decision-by-decision protocol a project or its output might require.

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