Helpdesks without Boundaries: Penske Supports Worldwide Users
Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT ecosystem. Although they have nearly 19,000 employees, they also work with a network of 1,600 external agents. These agents account for 10% of the 10,000-11,000 internal helpdesk calls that Penske receives each month - and Penske uses LogMeIn Rescue to help resolve almost all of these calls. Learn more in this case study.