High-Volume Inbound IVR - Critical for Business Continuity

To most people, the terms "Crisis communication" and "Emergency notification" refer to phone calls, faxes, paging and e-mails - outbound messaging. And while outbound messaging is important in an emergency, inbound IVR (interactive voice response) can be even more critical. Inbound telecommunication is commonly used to support, reinforce and follow up an outdial notification. Many organizations publish inbound telephone numbers which their associates can call for further information following a phone call, to receive status updates as the incident unfolds, or simply to replay the outdial message in case any information was missed. However, there are far greater inbound capabilities available to support business continuity and incident response.

Provided by: Twenty First Century Communications Topic: Data Centers Date Added: Dec 2009 Format: PDF

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