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Not everyone is cut out for Customer Experience creation. Unfortunately, this truth isn't respected or even acknowledged by most organizations. Did you know that traditional hiring processes including the resume, interview, and reference check are only 14% likely to result in a successful hiring outcome? Matching the job to the Personal Talents of your candidate will increase your success likelihood up to 75%. It's amazing that more organizations don't fully understand their candidate before hiring. Instead, most organizations are unknowingly driving their hiring costs through the roof.
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