Holistic Change Management; From Accounting To Engineering
The business must function within the apparently volatile network environment. Customers expect uninterrupted service; accountants must track value of deployed assets; project managers must track their network programs. At the same time, the business needs to reduce capital expenditure, increase efficiency, recover its investment in new networks and maintain a high customer experience. Many telecommunication network operators have allowed "Islands of management" to develop for procurement, financial tracking, legal, estates management, network planning, operations. In examining the potential benefits of a holistic approach to change management, they are questioning how they can benefit from a closer co-operation between the people, process, systems and data in these "Islands of management".