How A Well-Planned Outsourcing Transition Weathered A Changing Economy And Vendor Challenges

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The seeds of a successful transition start at the contract negotiating table, according to the author. During the negotiations for this relationship "we actually anticipated the joint tackling of new issues and projects," writing 17 separate strategic projects into the contract. "We dealt with the what and the how we were going to partner on those projects in advance. We didn't wait until after we signed the contract," says the author. Centegra signed its outsourcing agreement with Perot Systems in 2008. Dell purchased Perot Systems in 2009.