IT Employment

How Emerging Trends are Affecting Contact Center Operations

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Executive Summary

Contact centers are often viewed as the heartbeat behind an organization since this operation serves as the main point of connection between the business and its customers. As technology advances and customer demands change, contact centers must follow suit and adapt to new trends. The cloud, mobile devices and many other innovations have influenced the approach to contact center engagement and are expected to direct the field of customer service for years to come.

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