Leadership

How Emotional Intelligence Boosts Sales

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Executive Summary

Those sales professionals who can spot their emotions when they happen, understand them, and manage them well will be the ones who find it in them to manage their schedule well, remain positive when their clients aren't, and make one more sales call when everything says it will be tough. These sales professionals' ability to be self-aware and self-manage will help them stop formulating their next pitch while the customer is talking. They'll become great listeners, and they'll hear what the customer is really saying. This makes spotting the pitch that will resonate and stick so much easier and more authentic.

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