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Over 70% of what we learn in life and at work is learned informally and socially say proponents of informal learning. Language is first learned not in a classroom but in the informal setting of home. For most of us social skills are gradually acquired and refined through life experience, rather than etiquette classes. And some of the most critical skills to workplace success - communication, collaboration, teamwork and even technical skills - are cultivated through invaluable and ongoing informal workplace learning: mentoring, coaching, peer reviews and job shadowing.
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