How Internal Processes Benefit From IT Investments and Therefore Enhance Company's Competitiveness - A Case Study of Slovenian Small and Medium Sized Companies
During the past two decades, Information Technology (IT) has become a major driver of economic change and restructured the landscape of a business organization. IT now typically facilitates effective operational control within all organizational functions, support the organization's strategic planning and decision making, as well as increasingly managing the organization's interface with customers. In the paper, the authors presented a case of how IT impacts business process change and how can this enhance competitiveness. The case deals with implementation of internal server for use of documentation exchange in Slovenian small and medium sized companies and provides a framework of key factors of followed changes in internal processes that enabled better competitive position of the organizations taking part of the study.