IT Policies

How old remote support tools hinder your helpdesk

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Executive Summary

It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service desk using legacy tools cannot support these kinds of workers, and it can cost your business in lost productivity and sales. This white paper from LogMeIn looks at how the challenges a legacy system creates and how helpdesks can work better with the newly mobile enterprise to meet the needs of their remote employees.

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