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This white paper explores what it takes to improve business processes and identifies four key areas through which organizations have the opportunity to accelerate their business. The paper also discusses Nortel's approach to delivering software solutions and services. This approach is centered on the Nortel Agile Communication Environment - communications integration software that works across multivendor-infrastructure and UC environments and provides a number of key enablers for business process acceleration. The paper concludes by describing Nortel's Application Solution Framework and highlighting some practical real-world examples.
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