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Conflict is inevitable. No matter where one works, sooner or later one is going to find himself in a disagreement with someone. All have heard of disputes that erupt into expensive and divisive lawsuits. A simple personality conflict between two members of a team can cripple productivity and in the end leave the entire team feeling angry and betrayed. All are taught at an early age to defer to someone else, to take the problems to the teacher, to mom and dad, to the police. For managers to assume they have dealt with an issue in the workplace because they have passed a rule or a policy is, at best, a naive assumption.
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