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Firing a customer may seem like a daunting proposition in this economy. But, sometimes, it has to be done. "A single bad customer can practically destroy a business," says Ken Gaebler, a small-business expert and head of Gaebler Ventures in Chicago. According to Gaebler, the wrong customer can lead to everything from employee resignations to declining profits. What exactly constitutes a bad customer? That depends on your business. It can mean someone who simply isn't profitable, demanding more time than is cost-effective. But it also might include a customer who consistently pays late, is never satisfied, requires too much hand-holding, or is downright verbally abusive.
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