How to handle a social media crisis

Social media is turning up the heat for brands. More than ever before, consumers are expecting a seamless brand experience from any company, and if they don’t get one, they’re not afraid to let you know. By 2016, 40% of the world’s largest enterprises will be primary customer service channel.using social media as their

Provided by: Falcon Social Topic: Social Enterprise Date Added: Sep 2015 Format: PDF

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