Date Added: Sep 2009
It's not that emotions have no place in the workplace - constructive emotions can be motivating and can enhance understanding. But overly intense emotions block effective communication and hinder problem solving. We can't change the way others feel and act; we can only change the way we react to them. The tips given in this paper will help lessen the intensity and duration of someone else's outburst and help you stay calm while dealing with challenging situations.