Date Added: Jan 2010
Keeping your customer satisfied is key to one's success and it doesn't matter if one is selling products or services to external or internal customers. Make sure there is a thorough understanding of what the customers really want. Use that information to follow up with actions and solutions. People want an ease of doing business. Offer multiple communication methods (phone, web, or call center). Make sure the experience is speedy, efficient, and pleasant. Customers want someone who understands and can respond to their needs. Acknowledge customers and treat them with respect to earn their trust and their business.