IT Policies

How to Improve Service Quality Through Service Desk Consolidation

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Executive Summary

The service desk is now the primary point of contact between an organization and its employees, business partners, and customers. Now more than ever, organizations are relying on their service desk teams to deliver high-quality service, consistently and cost effectively. This is a major challenge if the organization has multiple, disparate service desks. One can meet the challenge and drive business success by consolidating all the service desks into a single, integrated system that is supported by a single, underlying technology platform. The resulting business advantages more than justify the transition. One will improve service quality while lowering costs.

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