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Change management requires identifying needs of customers and the organization itself, changing the attitudes and beliefs of affected employees and managers, reviewing the process, and bringing about change that mirrors the end state desired. Empowering people, understanding the need for tolerance towards diversity to break the cultural barriers, and changing attitudes and beliefs are critical steps of the process of change. Finally, it must be determined if only a structural change is required to improve efficiency, or must a complete change management plan be proposed that transforms attitudes, structures and behaviors.
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