Mobility

How To Manage Scorecard Feedback

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Executive Summary

The most important reason for collecting performance scorecard data is to provide feedback so that adjustments or changes within the organization can be made in a timely manner. The process for communicating this feedback must be managed in a very proactive way. The following guidelines are recommended for communicating and managing the performance scorecard feedback process. Whether the news is good or bad, it is important to let everyone involved have the information as soon as possible. The recommended time for presenting scorecard data is usually a matter of days and certainly no longer than a week or two after the results are known.

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