Networking

How to Select the Right Remote Support Tool

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Executive Summary

Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions. But as these remote support systems grow in sophistication, it becomes challenging to evaluate available choices.

This buyer’s guide describes what to look for to select the right remote support tool for your organization.

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