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According to Wikipedia, "Managed Services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the client or customer. The person or organization that accepts and provides the managed service is regarded as the Managed Service Provider." Today, managed services are offered to everyone right from common man to large enterprises. If one buys a Dell Inspiron laptop or a Dell Vostro desktop one gets 1 year of online backup for free. Also Dell offers remote troubleshooting as a service for a fixed price.
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