Leadership

HR Measures That Drive Strategic Decisions: Optimizing Decisions About Talent

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Executive Summary

Why do HR organizations hit the wall? The HR profession is on the cusp of extending its paradigm from focusing only on compliance and services, to including a specific focus on talent and organizational decisions. Recognizing the implications of this paradigm extension provides clues to how HR measurement systems can learn valuable lessons from the measurement systems used in more mature professions like finance and marketing. In these professions, measures are only one part of the system for creating organizational change through better decisions. This evolution is facilitated by the emergence of a "decision science" for the organization's talent, and how it is organized.

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