Human Operator Perspective to Autonomic Network Management
Autonomic Communications is a promising approach for the management of future networks, based on providing self-management and other self-x capabilities to the network elements. Network Governance approach aims to develop new methods for operators to efficiently manage this intelligent infrastructure, ensuring human-to-network communication. This paper presents an interview-based analysis of the expertise of human network operators in their network management activity and the derived requirements for the governance of a self-managed network from a human point of view. The requirements cover the aspects of trust, division of labor between human operators and self-x functionalities, self-x design and human-to-network interface.