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There are several obstacles that prevent Human Resource Departments from being strategic in their approach to the business. Some of the more prevalent ones are: Management's View and Use of the Function - Too often casino management only expects HR to get them out of problems that have been created. They call for help after the fact, when they have taken an action that has created an issue they do not know how to handle. Casino management views the HR function as the enforcer of policy and not a partner in the business. Human Resource Staff - Frequently the HR staff does not have the experience or knowledge necessary to be strategic partners in the business.
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