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Business is full of hypocrisy. It is not to say business is not making sensible decisions. It depends on what motivates those decisions. Most often it is the shareholders perspective. Maybe if we put on more telephone staff we will encourage phone contact and end up costing us more money. If we train people it makes them better candidates for jobs in other organizations. If we don't make people redundant in a downturn, we will make a loss.
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