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The IBM Tivoli suite provides IT Service Management (ITSM) capabilities for IT organizations to manage risk, drive compliance, optimize return on investments, and accelerate business growth based on the delivery and ongoing management of high quality services. Additionally, IBM Tivoli has taken a broad and holistic approach to embedding predictive analytics capabilities in order to proactively identify and avoid potential service outages. IT organizations utilizing these built in predictive analytics can improve a number of ITSM processes including monitoring, event management, and business service management (BSM). This Enterprise Management Associates (EMA) Impact Brief takes a closer look at IBM's approach to predictive analytics and how the BSM process benefits.
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