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Performance is not just numbers. It's numbers in context; results related to the goals. Managing performance means understanding results, setting metrics, fixing plans and making decisions to ensure it happens. New competitive challenges, compliance requirements and sudden market changes underscore the strategic imperative of managing performance. But the various activities needed to manage performance - strategic and operational plans, metrics, day-to-day decisions - have been difficult to integrate. Companies typically manage performance using complex people- and paper-intensive processes. Ultimately, the costs and delays accompanying such approaches can constrain - or even prohibit - timely information access for those who need it.
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