IBM System x® x86 servers: Delivering customer satisfaction by excelling in hardware and support

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Executive Summary

Leading IT Industry analysts Technology Business Research (TBR) conducts quarterly x86 Server Customer Satisfaction (CSAT) studies to identify what factors are most important to small and midsize companies. Their report, based on the latest study results, indicates enterprises continue to rely on IBM's engineering and product expertise, proactive hardware management tools, and quality of support as evidenced by IBM's No. 1 rank in TBR's x86 Server CSAT study in each of the last 10 calendar quarters.

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